Shipping Policy
We are committed to delivering your products promptly and efficiently, regardless of your location or the item’s origin. Shipping fees and delivery times depend on the product’s origin and your destination. Please review the details below for a clear understanding of our shipping policy:
1. Shipping Fees
Shipping costs are influenced by the following factors:
- Product Origin: The location from which the item is shipped.
- Destination Address: The address to which the product is being delivered.
- Package Weight and Size: The total weight and dimensions of the shipment.
Shipping estimates will be provided upon request when the order is ready to ship.
2. Delivery Times
Delivery times vary based on the size of the order. We will provide estimated lead times in days. Once an order leaves our warehouse, delivery times depend on the shipping company. We are not responsible for delays caused by third parties or carriers.
3. Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Orders may be split into multiple shipments depending on the products ordered.
4. Shipping Locations
We ship to any location within the contiguous US states, including fulfillment centers. Small shipments for residential addresses.
5. Missing or Damaged Goods
All shipments are FOB Origin. We do not cover items lost or damaged during shipment. Once we hand off the shipment to the carrier, it is no longer under our control and therefore not our liability. Carrier liability begins once the shipment is picked up.
6. Shipping Methods
- Small Parcel Delivery (SPD): Ideal for smaller packages shipped via carriers like UPS or FedEx.
- Less Than Truckload (LTL): Suitable for larger shipments that do not require a full truckload.
- Full Truckload (FTL): For large quantities that fill an entire truck, offering cost-efficiency for bulk shipments.
7. Shipment Documents
To process your order, we require the following shipping documents:
- Shipping to Customer:
- SPD (Small Parcel Delivery): Box shipping labels.
- LTL (Less Than Truckload): BOL (Bill of Lading).
8. General Guidelines
- Carrier Pickup: Pickup scheduling is required. Additional fees may apply for UPS or FedEx pickups.
- Carrier Selection: We do not accept USPS.
- Box Labeling: Pallet labeling is included; additional box labeling fees may apply.
Please note: We offer free LTL (Less Than Truckload) or FTL (Full Truckload) shipping for bulk orders within NY, NJ.